Privacy Policy

Privacy Policy for TonyzBitz

Effective Date: 11th June 2025

1. Introduction

Welcome to TonyzBitz. We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our computer repair, modding, and related services, whether locally or via mail-in.

TonyzBitz is the data controller responsible for your personal data. Our contact details are provided at the end of this policy.

2. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, title.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Device Data: Information about the computer or laptop you provide for repair or modding, including its make, model, serial number, operating system, software installed, and diagnostic information (e.g., error logs, hardware performance data).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Communication Data: Includes your preferences in receiving communications from us, and records of our communications with you (e.g., emails, phone calls, chat messages).
• Usage Data: Information about how you use our services (e.g., if you visit our website, we might collect data on your Browse actions and patterns, though for a small shop this may be minimal without dedicated analytics).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect information about criminal convictions and offences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, Device, and Transaction Data by filling in forms or by communicating with us by post, phone, email, or otherwise when you:
  • Enquire about or purchase our services.
  • Provide your device for repair or modding.
  • Provide feedback or contact us directly.
• Automated Technologies or Interactions (if applicable): If you have a website, as you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. (If you don't have a website or use cookies, you can remove this section).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you: This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., to diagnose, repair, or mod your device).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for internal administrative purposes, to improve our services).
• Where we need to comply with a legal obligation (e.g., record-keeping for tax purposes).
• Where you have given consent to us processing your personal data for a specific purpose (e.g., for marketing communications).

Purposes for which we will use your personal data:

Purpose/Activity

Type of Data Collected

Lawful Basis for Processing (examples)

To register you as a new customer

Identity, Contact

Performance of a contract with you

To provide our repair/modding services

Identity, Contact, Device, Transaction, Communication

Performance of a contract with you

To manage payments, fees, and charges

Transaction, Identity, Contact

Performance of a contract with you; Necessary for our legitimate interests (e.g., collecting debts)

To manage our relationship with you

Identity, Contact, Communication, Usage

Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (e.g., to keep records updated)

To enable you to participate in a survey or give feedback

Identity, Contact, Communication

Necessary for our legitimate interests (to study how customers use our products/services)

To administer and protect our business (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

Technical, Identity, Contact, Usage

Necessary for our legitimate interests (for running our business, network security, preventing fraud); Necessary to comply with a legal obligation

To send you marketing communications

Identity, Contact

Your consent (if opted-in); Necessary for our legitimate interests (e.g., to develop our services)

To notify you about changes to our services or policy

Identity, Contact

Necessary to comply with a legal obligation; Performance of a contract with you

Export to Sheets

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Disclosure of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

• Service providers acting as processors who provide IT and system administration services, payment processing services, or shipping services.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Transfers

We do not transfer your personal data outside the UK or European Economic Area (EEA). If in the future, we do, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

9. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

11. Changes to the Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on [Insert Date - e.g., 11th June 2025].

12. Contact Details

If you have any questions about this Privacy Policy or our data processing practices, please contact us using the following details:

Full name of legal entity:TonyzBitz Name of contact person:Tony - Owner Email address:tony@tonyzbitz.com Postal address:10 OL2 8RA